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How betfm Handles Your Personal Information

Your privacy matters to how we run betfm. This policy covers what data we collect when you open an account, place a bet, or connect a payment method like PayPal, Venmo, or Play+, and explains your rights under applicable law.

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betfm How betfm Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to report a concern, our support team is here to help. Reach us through any of the channels below and reference your account email so we can locate your records quickly.

Team online

Live Chat

Start a chat session from your account dashboard. Available for account holders and the fastest path for most privacy questions or data-access requests.

Email Support

Send your request to our privacy contact address. Include your registered email and the nature of your request so we can route it correctly.

Account Help Center

Log in and visit the Help section to submit a formal data request, update your communication preferences, or review your consent settings.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest. Your payment credentials — whether you use PayPal, Venmo, or a Play+ card — are never stored on our servers in plain text; tokenized references handle the transaction path. Session cookies keep your login active across your phone and browser without requiring repeated verification, and you can clear or manage them from your device settings at any time. Retention periods vary by data category: account activity logs are kept for the period required by state law, while marketing preferences are updated as soon as you change them.

Encryption in Transit

All data between your device and betfm travels over encrypted connections. This covers login, deposits via PayPal or Venmo, and any account update you make from your phone.

Cookie Controls

We use session and analytics cookies. You can review and adjust your cookie preferences from the consent banner or within your account settings at any time without affecting core account access.

Data Retention Schedule

Account records are held for the period state law requires. If you close your account, we retain only what compliance obligations demand and delete the rest on the applicable schedule.

Request Data Access or Deletion

Log in, go to Account Settings, and submit a privacy request. We will confirm receipt and respond within the window your state's law sets for data-subject requests.

Your Privacy Questions, Answered

These are the questions we hear most often about how betfm handles personal data. If your question is not covered here, contact our support team directly from your account dashboard.

We collect your name, email address, date of birth, state of residence, and identity verification documents. Payment details for PayPal, Venmo, or Play+ are also linked at account setup.

We do not sell your data to third parties for their marketing use. We share information only with payment processors, identity verification services, and regulators as required by applicable state law.

Payment transactions are processed through those services' own secure channels. We store tokenized references, not your actual credentials, and those tokens are used only to process your authorized transactions.

Yes. Log into your account, go to the Help or Privacy section, and submit a data-access request. We will respond within the timeframe required by your state's applicable data-rights law.

Submit a deletion request through Account Settings or by emailing our support team. We will remove data we are not legally required to retain and confirm once the deletion is complete.

We use session cookies to keep you logged in across your phone and desktop, and analytics cookies to improve the account experience. You can manage these from the cookie settings in your account at any time.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.